![]() If you have a trial license, please choose Presales & Purchase category to get support.If you have an active subscription for Parallels Mac Management, you are eligible for phone and email support while the subscription is valid.Parallels Toolbox is supported through Social Media channels. ![]() If you have an active trial or paid subscription, you are eligible for phone, chat and email support while your subscription is valid.If you have a trial license, please choose Presales & Purchase category to get support. Parallels no longer releases patches or updates for the above-listed. You will no longer be able to purchase new licenses or renew maintenance agreements for these product lines. If you have a permanent license, support can be provided only in case you have valid support insurance and the version of your Remote Application Server did not reach End of Support. It means that: Parallels has finished sales and support for the product lines listed above in order to focus resources on some different market segments and products. If you have an active subscription or valid Service Provider License Agreement license for Parallels Remote Application Server, you are eligible for phone and email support while the subscription is valid. If you have a subscription for Parallels Desktop for Mac, you are eligible for phone, chat and email support for the subscription lifetime. ![]() Visit KB 123560 to check free email support availability for your version.
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